Thursday, June 13, 2024

Agorapulse vs. NapoleonCat Comparison: Which Is Better?

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For large agency and enterprise teams, choosing social media management software can be a costly decision. If you opt for a tool that lacks key features, fails to update regularly, or can’t scale to meet your needs, you’ll waste valuable resources and risk putting your team behind.

Both Agorapulse and NapoleonCat are social media management tools that can work for large teams. But only one has a complete set of social media marketing features, including several designed for agencies.

In this article, we’ll compare Agorapulse vs. NapoleonCat in terms of reviews, features, support, and product direction. We’ll also compare pricing models to show how much value each truly offers.

See how Agorapulse makes it possible for agency and enterprise teams to publish, monitor, and report on social media marketing results. Sign up for Agorapulse and test it for 30 days at no cost.

Quick Overview: Agorapulse vs NapleonCat

Here’s a high-level summary of this comparison of Agorapulse and NapoleonCat:

  • Agorapulse’s numerous awards speak for themselves. All major software review sites have designated Agorapulse as a category leader for many years. NapoleonCat doesn’t even come close in terms of award numbers, and most of the platforms user reviews are several years old.
  • Agorapulse regularly ships new features and major updates. Many NapoleonCat’s releases focus on user experience updates rather than new functionality.
  • NapoleonCat features are limited to publishing, engagement, and reporting. Agorapulse has a more robust feature set with social listening, employee advocacy, and return on investment (ROI) reporting.
  • Agorapulse has guaranteed support response times. NapoleonCat has vague claims that don’t align with actual user experience.
  • NapoleonCat has a lower entry-level price. However, it’s missing so many features, so you could end up spending more on additional tools.
  • Agorapulse is designed for agencies and enterprise. In addition to offering a plan with unlimited social profiles and team members, Agorapulse has numerous features for large teams and agencies.

Agorapulse vs. NapoleonCat: Quick Overview

Agorapulse:

  • Launched in 2011
  • Headquartered in Paris, France
  • Has over 11,000 customers as of 2024
  • Supports Facebook, Google Business Profile, Instagram, LinkedIn, Pinterest, TikTok, X, YouTube
  • Integrates with Bitly, Canva, GIPHY, Google Analytics, HubSpot, Looker Studio, Salesforce

NapoleonCat:

  • Launched in 2013
  • Headquartered in Warsaw, Poland
  • Has an unclear number of customers (GetLatka suggests 470.)
  • Supports App Store, Facebook, Google Business Profile, Google Play, Instagram, LinkedIn, TikTok, YouTube
  • Integrates with Slack

How Do Software Review Sites Rate Agorapulse vs. NapoleonCat?

In many cases, comparing two platforms on software review sites like G2, Capterra, GetApp, or TrustRadius is  relatively simple. All you have to do is compare the overall ratings and see which option stands out in areas that matter to your team.

Using these sites to compare Agorapulse and NapoleonCat isn’t quite as straightforward. Agorapulse has 500+ user reviews on each of these sites. They span a period of many years, including numerous recent entries.

NapoleonCat doesn’t have anywhere near this volume of reviews. The platform has less than 500 reviews total across all software review sites. And most are from 2021 or earlier, so recent data is hard to come by.

So, what can you learn from these sites?

Year after year, Agorapulse has won a range of awards.

free trial of social media management tool agorapulse

G2

Agorapulse has consistently received numerous G2 badges. For example, in summer 2023, our platform had 10 first-place rankings in the G2 Grid and received 14 awards overall.

G2 Grid for social media managementG2 Grid for social media management

G2 Grid for social media management

In 2024, Agorapulse is a Leader in both the social media management and social media listening categories.

Capterra

Capterra has included Agorapulse in six Shortlist rankings over a four-year period. In 2024, Agorapulse is featured on Capterra’s social media marketing Shortlist.

Capterra's Agorapulse pageCapterra's Agorapulse page

Capterra’s Agorapulse page

GetApp

GetApp has recognized Agorapulse as a Category Leader in both social media monitoring and social customer relationship management (CRM) tools.

GetApp's Agorapulse pageGetApp's Agorapulse page

GetApp’s Agorapulse page

TrustRadius

For the past five years, TrustRadius has recognized Agorapulse as a top-rated, most-loved, or best-in-category tool. In 2024, the site has awarded our platform with Top Rated and Most Loved badges.

TrustRadius's Agorapulse pageTrustRadius's Agorapulse page

TrustRadius’s Agorapulse page

Choosing a social media management platform is about much more than picking the tool that works for your team today. Instead, you want a solution that will grow with your team and meet your needs over time.

You also want software that’s committed to responding to the many social media network updates. After all, you want to access the latest features and formats without having to post natively.

Agorapulse has a record of shipping major features efficiently

We strive to be a reliable partner for your business, which means we regularly make major improvements our software. Just look at our release notes. In the past four months alone, Agorapulse has:

  • Launched an advanced social media listening tool
  • Rolled out an employee advocacy feature
  • Introduced Agorapulse API for custom business intelligence reports
  • Gone live with Facebook post boosting
  • Added support for Facebook stories, Instagram collaborative posts, and Google Drive media

Sign up for Agorapulse to try these features

NapoleonCat focuses more on minor updates and bug fixes

In contrast, NapoleonCat’s updates and improvements focus more on how the app functions. In the past four months, NapoleonCat has:

  • Introduced a new sidebar
  • Updated the mobile app’s social inbox and notifications
  • Rolled out a Slack integration for notification management
  • Added support for App Store and Play Store reviews

Which tool has the features your social media management team needs? Let’s compare the two side by side.

Publishing and scheduling

Agorapulse and NapoleonCat can both draft, publish, and schedule content to one or more social profiles. But NapoleonCat supports just a fraction of the social networks and formats that Agorapulse does.

Agorapulse publishes:

  • Facebook posts, reels, and stories
  • Google Business updates
  • Instagram posts, reels, and stories
  • LinkedIn profile and company page posts
  • Pinterest pins
  • TikTok videos
  • X posts and threads
  • YouTube videos and shorts
cross-post to multiple social profiles in Agorapulse's publishing composercross-post to multiple social profiles in Agorapulse's publishing composer

Cross-post to multiple social profiles in Agorapulse’s publishing composer

Since you can customize posts for each profile, you can efficiently cross-post to multiple networks.

Agorapulse vs NapoleonCat: Social media engagement

Both NapoleonCat and Agorapulse have unified social inboxes that allow you to monitor and respond to incoming comments and DMs. With either tool, you can assign inbox items to specific team members, track sentiment, and flag messages for follow-up.

But only Agorapulse has a fully featured Inbox Assistant. It can automatically moderate all inbox items based on the keywords you choose.

Agorapulse Inbox AssistantAgorapulse Inbox Assistant

Agorapulse Inbox Assistant

Depending on your team’s workflows, it can automatically assign items or label them. It can also hide spam comments to filter out low-quality engagement.

Agorapulse vs NapoleonCat: Social listening

NapoleonCat isn’t a social listening tool. It can pull in brand mentions from select social networks. But it doesn’t allow you to listen for keywords or set up automated searches.

Agorapulse has a powerful listening feature. It can search for brand mentions, branded hashtags, and relevant keywords across social networks and the web. It can also perform custom searches to monitor competitors or industry trends.

sentiment analysis in Agorapulse's social listening toolsentiment analysis in Agorapulse's social listening tool

Sentiment analysis in Agorapulse’s social listening tool

Each social listening search reveals search volume and engagement trends so you can spot spikes in activity. Every search also tracks sentiment so you understand how your audience really feels about the topic.

Agorapulse vs NapoleonCat: Analytics and reporting

Both NapoleonCat and Agorapulse track social media analytics automatically. And both have custom options to select the metrics you want to monitor—so you can create more impactful social media reports.

But only Agorapulse offers social media ROI reports. Once you connect your Google Analytics account, Agorapulse automatically tracks the website traffic, transactions, and revenue that results from social media.

Agorapulse ROI reportAgorapulse ROI report

Agorapulse ROI report

These ROI reports show you exactly which channels, profiles, and campaigns are generating the most value. They also reveal the most valuable posts so you can repurpose them. And since they track ROI from comments and messages too, these reports can help your team understand exactly where to focus their energy.

Agorapulse vs NapoleonCat: Social advertising

Neither Agorapulse nor NapoleonCat is a true advertising platform. However, both monitor ad comments. You can respond to these comments directly in your social inbox to maximize engagement.

With Agorapulse, you can also boost Facebook posts. Since you can choose audience, schedule, and budget settings directly from your Agorapulse dashboard, you can make sure your content reaches the right people.

Agorapulse vs. NapoleonCatAgorapulse vs. NapoleonCat

Which Platform Has the Best Onboarding and Support?

Switching your team’s social media management to a new platform can be a daunting process. From onboarding to ongoing support, you need to know you’ll be able to access the assistance you need.

Agorapulse has multi-channel support with guaranteed response times

All Agorapulse users have access to customer support via email. Professional and Advanced users also get chat support, while Custom users get chat and phone support.

Each plan tier has a guaranteed support response time. Standard users can expect a response within six hours or less, while Custom users can expect a response in 30 minutes or less.

Overall, however, our support team has an average response time of 30 minutes or less. We’re also proud to report that our support team has a 96% user satisfaction rating.

No matter which plan you choose, your team has access to training materials to get you up to speed. All plans include group training. Our Custom plan includes one-on-one training to meet agency and enterprise needs.

When you purchase our Custom plan, you have a dedicated account manager available to answer any questions. This plan also includes a quarterly business review to ensure you get maximum value.

NapoleonCat

NapoleonCat offers chat and email support with all plans but doesn’t guarantee response times. The platform’s support page assures users that the support team usually replies in a few minutes.

However, when I attempted to start a support chat on a Friday afternoon, I was greeted by the message below. A wait time of more than two full days is certainly longer than a few minutes.

NapoleonCat supportNapoleonCat support

NapoleonCat support

Like Agorapulse, NapoleonCat offers one-on-one training and a dedicated success manager for Custom plan users. But neither Standard nor Pro users are eligible for any kind of training.

Why NapoleonCat Is Pricier Than You Might Think

NapoleonCat bills itself as an affordable alternative to Agorapulse. And it’s true that NapoleonCat has a lower entry-level price.

But here’s what you need to know:

NapoleonCat’s Standard plan has strict limits

At first glance, NapoleonCat’s pricing appears pretty attractive. The platform’s entry-level Standard plan starts at $32 per month.

NapoleonCat pricing for 3 profilesNapoleonCat pricing for 3 profiles

NapoleonCat pricing for three profiles

So, what’s the catch? This price includes only three social profiles.

If you’re a solopreneur or a small business with a one-person social media team, three profiles might cut it. For enterprise teams or large agencies, however, this plan won’t even begin to address your needs.

The problem? NapoleonCat’s plans are customizable—but barely.

The Standard plan allows up to 10 profiles only. So, if you need to manage more than 10 social accounts, you’re stuck choosing the Pro plan, which starts at $113 per month, or upgrading to the Custom plan (with custom pricing).

NapoleonCat pricing for 10 profilesNapoleonCat pricing for 10 profiles

NapoleonCat pricing for 10 profiles

The platform also has user-based limits. The Standard plan allows up to three users only. If you need to add more than three team members, the Pro and Custom plans are your only option.

You’ll end up paying more for supplemental solutions

If you did happen to find a NapoleonCat plan with pricing that works for your team, make sure you do one thing before taking any additional steps. Double-check that the platform actually has all the features you need.

A typical agency or enterprise business needs much more than just publishing, engagement, and reporting. Yet that’s all NapoleonCat offers.

As a result, you’d end up having to purchase a supplemental solution for:

  • Publishing to YouTube, Pinterest, and X
  • Brand monitoring
  • Social listening
  • Link in bio tool
  • Social ROI reporting
  • Employee advocacy

And since NapoleonCat lacks these capabilities, you’d waste time managing these tasks manually:

  • Publishing posts in bulk
  • Tagging products on Instagram
  • Sharing scheduled content with clients
  • Uploading content from Canva or Google Drive
  • Syncing customer contacts with your HubSpot or Salesforce CRM

Agorapulse offers a reasonably priced all-in-one solution

All Agorapulse plans are completely customizable, with the exception of our free plan. By default, all paid plans include 10 social profiles. You always have the option to add more profiles for $15 each per month.

Agorapulse pricingAgorapulse pricing

Agorapulse pricing

Since you can customize the number of profiles and users for each plan, there’s only one reason to upgrade from one to another. Each of our paid plans has a robust set of social media marketing features.

Is Agorapulse more expensive than NapoleonCat? In many configurations, yes.

But because Agorapulse has numerous features that NapoleonCat is missing, choosing our social media management tool may actually help you save money. With Agorapulse, you can manage publishing, listening, engagement, reporting, and advocacy from a single dashboard.

How Agorapulse Delights Agencies and Enterprise Brands

Technically, both Agorapulse and NapoleonCat have plans that work for agencies and enterprise brands. Both have a Custom plan with unlimited social profiles and team members as well as a dedicated account manager.

But only Agorapulse has features designed for large agencies and enterprise brands.

Agorapulse offers:

  • Shared calendars that allow clients and other external stakeholders to view scheduled and published content. You can also request clients to review social media posts via shared calendars.
  • Bulk publishing to upload dozens or hundreds of posts at a time. When you need to schedule a large volume of content regularly, this tool can save you substantial time.
  • Custom fields that allow you to customize posts for specific profiles quickly. This way, you can schedule content across profiles efficiently while keeping the copy relevant to the audience.
  • Asset library (pictured below) where you can organize social media creatives by profile, campaign, theme, or any other category. Then, your team can easily add creatives from the asset library to social posts.
  • Integrations with HubSpot and Salesforce. Manage contact details and nurture leads more efficiently by syncing your CRM with Agorapulse’s social inbox.
  • ROI reports that show stakeholders exactly how much revenue your social efforts have created.
  • White-label reporting that lets you generate reports for agency clients faster.
  • Single sign-on (SSO) option for added security.
Agorapulse asset libraryAgorapulse asset library

Agorapulse asset library

Wrapping Up Our Agorapulse vs. NapoleonCat Comparison

It’s easy to see why software review sites like G2, Capterra, GetApp, and TrustRadius routinely designate Agorapulse as a top tool in its category. As an all-in-one social media management tool, Agorapulse has everything large teams need to:

  • Publish content consistently
  • Engage with followers and cultivate a community
  • Monitor your brand and gauge sentiment
  • Report on audience, content, team, and ROI results
  • Collaborate with team members and external stakeholders

To experience our social media solution, sign up for a free trial (no credit card needed). Test Agorapulse for 30 days at no cost, and choose the plan that best fits your needs—or contact us for a Custom plan.

Agorapulse vs. NapoleonCat Comparison: Which Is Better?Agorapulse vs. NapoleonCat Comparison: Which Is Better?

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